User refund Policy
At HOZTEL, we strive to provide accurate property listings and a smooth user experience. The ₹500 fee allows access to verified contact details of hostel/property owners.
📌 Please Note:
- The ₹500 payment is a service fee for contact access and is non-refundable once the information is unlocked.
- We do not guarantee room availability or bookings — our platform connects users with property owners, and further communication or arrangements are independent of HOZTEL.
✅ Refunds May Be Considered Only If:
- You paid but did not receive access to any contact details due to a technical error.
- You were charged more than once for the same property.
❌ Refunds Will NOT Be Issued If:
- You change your mind after unlocking contact information.
- The property owner does not respond or declines your inquiry.
- You are not satisfied with the property after visiting.
If you believe you are eligible for a refund under the valid conditions, please contact us within 3 days of payment at rajput.iit@gmail.com
Vendor Refund Policy
At HOZTEL, we value our vendor partners and aim to provide a transparent and fair experience for all hostel/property owners.
By subscribing to our annual vendor plan, you gain access to listing services, visibility to potential tenants, and access to platform tools.
📅 Annual Subscription Fee:
- The subscription fee is charged annually and grants access to premium listing features for 12 months.
✅ Refund Eligibility:
Refunds for the annual subscription will be considered only under the following conditions:
- You were charged twice for the same subscription period.
❌ Refunds Will NOT Be Issued For:
- Change of mind after subscription.
- Low inquiry or booking response (as these depend on market factors, listing quality, and tenant demand).
- Incomplete or inactive listings.
- Violation of platform policies resulting in account suspension or termination.
⏳ Refund Request Window:
All eligible refund requests must be submitted within 7 days of payment by emailing us at rajput.iit@gmail.com